Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return item(s) from the date you received it. To be eligible for a return;

  1. Your item(s) must be unused and in the same condition that you received it.
  2. Your item(s) must be in the original packaging.
  3. Your item(s) needs to have the receipt or proof of purchase.

To return your item(s) login to your account and browse to "My orders", click on "View" and select "Return item(s)". Fill out the form with "Return reason",  "Return action" and the "Comments" field as specific as possible. The Aspectra team will follow up on your request. 

 

Refunds

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund