Frequently Asked Questions and Answers

Only black-and-white display:
Check whether the color saturation and brightness are properly setup.

Power on but no pictures:
Check whether the cables of Video, HDMI, DVI (Digital Visual Interface), and/or SDI (optional) are correctly connected. Please use the standard power adapter coming with the product package. Improper power input may cause the device.

Wrong or abnormal colors:
Check whether the cables are correctly and properly connected. Broken or loose pins of the cables may cause a bad connection.

Remote controller doesn't work:
Check whether the battery is well charged and properly installed into the device. The signal of the remote controller may interfered by some obstacles or obstructions.